1. Scope and acceptance
These Terms apply to Taxi Well's website, communications and transfer services. By requesting a quote, confirming a booking or using a service, the passenger, booker or business customer accepts these Terms and any booking-specific terms shown in the quote, confirmation or booking partner channel.
2. Quotes and booking confirmation
Quotes state the applicable price, currency, vehicle category, capacity, route, time and extras. A quote may expire and is not a confirmed booking until accepted and confirmed. Material changes may require a new quote.
3. Booker and passenger responsibilities
The booker must provide accurate passenger, contact, flight, route, luggage, child-seat, wheelchair and special-requirement information and report changes promptly. Passengers must follow the law and safety instructions and must not carry illegal or dangerous items.
4. Vehicles, capacity and extras
A vehicle of an equivalent category and suitable capacity may be supplied. Luggage limits depend on the vehicle. Child seats and wheelchair-compatible vehicles must be requested in advance and confirmed. Current Taxi Well operations support a maximum of one child seat per transfer and wheelchair requests only with a suitable confirmed Van.
5. Flights, meeting points and waiting time
Passengers must check the meeting point and keep their phone reachable when the booking permits direct contact. Airport services may include a representative holding a sign as described in the confirmation. Flight monitoring and waiting time depend on accurate flight details and the booking-specific conditions.
6. Changes, cancellations and no-shows
Change, cancellation and refund rules are those shown in the quote, confirmation or booking partner terms. A passenger who does not appear at the meeting point or cannot be reached after reasonable operational steps may be treated as a no-show, with any refund determined by the applicable booking terms.
7. Price, additional charges and ferries
The price covers only the confirmed items. Additional waiting, route changes, parking, tolls or other services are chargeable only where stated or accepted. If a quote states “Ext. Ferry”, ferry crossing costs are excluded.
8. Providers and partners
Taxi Well may use transport providers, drivers, airport representatives and technology providers. Partner bookings may carry additional partner terms. For pricing and cancellation matters, the booking-specific terms presented at confirmation take priority where they differ.
9. Events beyond our control and liability
Taxi Well exercises reasonable care but is not responsible for delay or loss caused by events beyond reasonable control, including severe traffic, weather, disasters, road closures, airport actions or government measures. Nothing in these Terms excludes rights or liability that cannot lawfully be limited.
10. Privacy, governing law and contact
Personal data is handled under our Privacy Policy. These Terms are governed by the laws of Thailand, subject to mandatory consumer rights. Questions may be sent to [email protected].